Most popular call 12122 call center car service ho

Fight "12122 call center vehicle service can replace driver's license

12122 operator is ready

yesterday afternoon, the city's vehicle management integrated service center, which is composed of the vehicle management consulting service center and the vehicle management business monitoring center, was officially opened, and can provide 41 service functions. Among them, the consulting 12122 opened by the vehicle management consulting service center provides citizens with consultation on various vehicle service procedures such as license replacement and vehicle inspection; the vehicle management business monitoring center will implement Now, the key training and examination models of driving schools in the city are monitored in real time to put an end to illegal training and examination

12122 full time vehicle service consulting

it is understood that the newly opened vehicle management comprehensive service center in the city is the largest service platform in China with leading technology in the country. Among them, the vehicle management consulting service center has opened 12122 service. Assuming that the oil is not used correctly, citizens can call this consultation if they have any questions about vehicle procedures. 60 consultants are on duty every day to provide consulting services

as of October 22, the number of motor vehicles in the city has reached 5.168 million, with 7.326 million motor vehicle drivers. At the same time, the consultation on vehicle and driver license management is increasing day by day, and the demand is huge. Previously, the vehicle management office of the Traffic Management Bureau received an average of 6000 inquiries from citizens every day, of which about 2000 needed manual services. With the official operation of the vehicle management integrated service center, the maximum daily call volume reaches 45000, which can meet the public's consulting needs for vehicle procedures

at present, 12122 and 122 alarm stations can be connected to each other at any time, so if there is too much consultation in a short time, 122 alarm station can also undertake part of the work

however, it is better to call 122 for congestion and accident alarms, and call this number again in case of vehicle service consultation. Songhaiyan, deputy director of the vehicle management office of the Municipal Traffic Management Bureau, said that in addition, it is necessary to remind the public that, unlike the free dial of 122 alarm station, dial 12122 will be charged by the municipal telephone fee

SMS reminder the international influence of China's plastic machine industry continues to improve. Service increases. Reminder of the expiration of the theoretical examination

since last year, the vehicle management office of the municipal traffic administration bureau has started to provide free SMS reminder services for drivers about vehicle procedures, and 3million have been sent so far. In the future, this service will be completed by the vehicle management integrated service center

if the owner of a motor vehicle with a license in this city and the driver with a license in this city want to receive a prompt message, they only need to provide a valid number, which is free and does not need to be customized. It is reported that anyone who leaves a valid number in the vehicle management department can receive it. However, the number filled in by some people is a landline number or an abandoned number. If you need to receive text messages, you can dial 12122 directly or change it through the vehicle management office. At present, a form of change can be provided at each vehicle management business window, and citizens can also fill it in when handling other businesses

song Haiyan said that if you don't want to be disturbed by text messages, you can propose to cancel the service and 12122 will stop sending text messages

12122 SMS prompt service SMS prompt service two months before the expiration of the driver's license

SMS prompt service one month before the expiration of the physical condition certificate of the driver's license

the validity of the original driver's license is about to exceed one year, and the date of submitting the physical condition certificate of the driver's license two months in advance is about to exceed one year. SMS prompt service two months in advance

the driver's license is due to exceed the validity The date of submitting the physical condition certificate has been cancelled for one year but not more than three years, Text message prompt service two months in advance

forced decentralized glass fiber bullet trains are about to reach the text message prompt service two months before the inspection validity period

text message prompt service for motor vehicles that exceed the periodic inspection date new motor vehicles are about to reach the text message prompt service two months before the mandatory scrap period

service driving school students' driving skill admission certificate (i.e. theoretical examination) is about to expire six months, three months One month's SMS prompt service

SMS prompt service for driving school students who passed the previous day's subject I examination

drivers should reduce the SMS prompt service for permitted driving models when they are over 60 years old

remote agent business can handle procedures such as replacement of driver's license

after the opening of the comprehensive service center, all drivers holding Beijing driver's license can call 12122 to apply for remote agent handling of five vehicle formalities, namely: renewal of driver's license upon expiration of the validity period Lost and reissued certificates, damaged and replaced certificates, reissued motor vehicle driving licenses, and commissioned the issuance of inspection conformity marks (Beijing license vehicles are commissioned for annual inspection in other places)

song Haiyan said that if citizens apply for remote agency, they also need to submit relevant supporting documents, such as the application form and physical condition certificate of various businesses. All "application forms" can be downloaded in the column of vehicle management office at the external station of the Traffic Management Bureau. If citizens take their own certificates, they need to submit them at the time of obtaining them; If it is delivered by post, all materials shall be handed over to the postal service personnel

the applicant must also provide the original and copy of the resident identity card. If the applicant is not the registered residence of the city, it must also provide the original and copy of the residence and temporary residence certificate. At present, the driver's license business is only for applicants holding second-generation resident identity cards, and the vehicle replacement and renewal business is only for individual vehicles, and the vehicle owner needs to hold second-generation resident identity cards

it is reported that citizens applying for remote agency services can call 12122 for consultation, or apply through the remote acceptance platform of the external station vehicle management office of the Traffic Management Bureau

remote agent collection method

1 The public can choose the postal express company to deliver the produced documents to the door, and the postal staff will deliver the produced documents to the designated place of the applicant within two working days from the second working day after the application is accepted, but at present, the scope of delivery is limited to the six districts of the city. The mailing fee is 20 yuan for one visit and 30 yuan for two visits. (if the information received is incomplete or the filling is incorrect, the door-to-door collection will be free of charge.)

2. If you are not willing to spend the postage, you can also go to the vehicle administration office or the vehicle administration branch to collect it yourself on the second working day after the application is accepted

vehicle management monitoring business GPS real-time monitoring driving test

according to the introduction, the vehicle management business monitoring center under the vehicle management integrated service center has a total of 15 monitoring posts, which are responsible for supervising the city's driver training and examination, vehicle procedures acceptance window, vehicle inspection at the inspection site and other law enforcement links

point video monitoring technology can realize real-time monitoring of the hall of the vehicle management office, the foreign management hall, 6 branches and the office hall of 20 vehicle management stations. At the same time, three post office service points, four 4S store service points, 19 subject one examination halls, 23 subject two examination halls and some examination halls in the city are also within the scope of real-time monitoring. The main contents of video monitoring include office order, business peak queuing, acceptance of key businesses, etc. Song Haiyan said that patrol inspection is mainly achieved by switching the monitoring screen in turn

gps single soldier positioning technology can realize the real-time positioning and command of all examination and inspection police in the city. Through the GPS on-board monitoring terminal installed on the driving school training vehicle, real-time monitoring of the city's key training and examination vehicles can be carried out to supervise the training and examination of driving school students, and the whole process monitoring of the training and examination of students and the work of examiners to change the vibration amplitude of the output of hydraulic cylinders, so as to eliminate the possibility of illegal training and examination

it is understood that at present, electronic eyes have been installed on large and medium-sized key vehicles in the city, so the three examination items completed by students studying large and medium-sized key vehicles may be carried out under the whole process monitoring; Among the examination items of passenger car students, only subject 1 and subject 2 are monitored at present

in addition, the monitoring center can also study and judge the peak police situation. When there may be a peak in the handling of vehicle management business such as examination and vehicle inspection, sufficient police can be dispatched in advance through the analysis of the previous data, so as to ensure the smooth handling of various businesses and reduce the waiting time of citizens